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tax_coll:showmypc [2020/03/31 19:32 UTC] – mwolfe | tax_coll:showmypc [2020/04/22 14:01 UTC] – [Remote Support via ShowMyPC] mwolfe | ||
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====== Remote Support via ShowMyPC ====== | ====== Remote Support via ShowMyPC ====== | ||
+ | ShowMyPC is a program that allows us to help you over the internet. | ||
+ | However, we can't just connect to your computer whenever we want. You have to grant us permission to connect each time. ShowMyPC manages this by creating a unique 12-digit password. | ||
+ | |||
+ | To best server our customers, we may schedule a remote support time slot and ask you to generate this password using the steps below before calling. | ||
+ | |||
+ | ==== TaxColl2k Not Installed or Won't Open ==== | ||
+ | The instructions below assume that you are able to get into the TaxColl2k program. | ||
===== Begin a ShowMyPC Session ===== | ===== Begin a ShowMyPC Session ===== | ||
- Open the TaxColl2k program\\ {{: | - Open the TaxColl2k program\\ {{: |