Differences
This shows you the differences between two versions of the page.
Both sides previous revision Previous revision Next revision | Previous revision | ||
tax_coll:install:online [2020/02/28 13:27 UTC] – [Internet Explorer: Windows Smart Screen] mwolfe | tax_coll:install:online [2021/03/01 17:02 UTC] (current) – add Program Updates website screenshot mwolfe | ||
---|---|---|---|
Line 1: | Line 1: | ||
- | ====== Installing Program Update From Website | + | ===== Installing Program Update From Website ===== |
+ | The most recent version of the program is available at our website, [[https:// | ||
+ | |||
+ | {{: | ||
+ | |||
+ | If everything went correctly, you should get a message from your browser asking if you want to “Run” or “Save” the file. Choose “Run” then click the “OK” button. The file will download. After the download finishes, the setup file will start automatically. Windows or an anti-virus program may ask if you are sure you want to run the file. You may also need to provide an administrator password, depending on how your computer is set up. Press “OK” or “Allow” as necessary to allow the setup program to open. | ||
+ | |||
+ | The downloaded file is the same setup program that comes on CD. Follow the instructions in the “From CD” section to finish the installation. If you receive a message about a missing copy of Microsoft Access, refer to the Microsoft Access Runtime section. | ||
+ | |||
+ | =====Installation With Visual Aid===== | ||
- Click this link to download the latest copy of our full installer: **[[https:// | - Click this link to download the latest copy of our full installer: **[[https:// | ||
- Choose to " | - Choose to " | ||
- Click [Install] then [Finish]\\ {{: | - Click [Install] then [Finish]\\ {{: | ||
- | ===== Troubleshooting | + | ==== Troubleshooting ==== |
Listed below are some problems you may encounter and how to deal with them. | Listed below are some problems you may encounter and how to deal with them. | ||
+ | * [[# | ||
+ | * [[# | ||
==== Internet Explorer: Windows Smart Screen ==== | ==== Internet Explorer: Windows Smart Screen ==== | ||
Line 35: | Line 46: | ||
+ | ==== Avast Antivirus ==== | ||
+ | Users with Avast Antivirus programs will often see a screen like this when running one of our installers: | ||
+ | |||
+ | {{: | ||
+ | |||
+ | The installer should start automatically after the virus scan finishes. | ||
+ | |||
+ | Sometimes the installer tries to start before the virus scan is complete. | ||
+ | |||
+ | {{: | ||
+ | |||
+ | You can safely ignore each of the above errors. | ||
+ | |||
+ | {{: | ||
+ | |||
+ | If you see this screen, simply click [No] and you will be taken back to the installer. | ||
+ | Once you finish clicking on all the error boxes, you should be able to proceed with the install. | ||