Differences

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--- assessor:assessor_user_support [2021/12/07 20:01 UTC] – [Requesting Assessor 2k User Support] samuel
+++ assessor:assessor_user_support [2021/12/07 20:25 UTC] (current) – [How to force close Assessor 2k] samuel
@@ Line 13: / Line 13: @@
         * {{:assessor:2021-12-07_14-56-32.png?nolink&600|}}\\ \\
         * If connected via Ethernet, select **Ethernet -> Properties.** If connected via WIFI select **Wifi -> Properties.**\\ \\
-        * {{:assessor:2021-12-07_14-58-58.png?nolink&600|}}\\ \\
+        * {{:assessor:2021-12-07_14-58-58.png?nolink&600|}}\\ \\ \\
-        * Scroll down to **Properties** and **//click// the <key>Copy</key> button.\\ \\
+        * Scroll down to **Properties** and **//click// the <key>Copy</key> button**\\ \\
         * {{:assessor:2021-12-07_15-00-21.png?nolink&600|}}\\ \\
+        * the information above is now copied to your clipboard.\\
+        * **Paste into your support request.** The pasted text will look similar to this:\\ \\
+        * {{:assessor:2021-12-07_15-10-06.png?nolink&600|}}\\ \\
   - Which user are you currently logged in as? //(i.e., tylerre10)//
-      * If unsure, **click the <key>Start</key> button**, then **hover over the "Person" icon:**
+      * If unsure, **click the <key>Start</key> button**, then **hover over the "Person" icon:**\\ \\
+      * {{:assessor:2021-12-07_15-14-19.png?nolink&400|}}\\ \\
+  - What is the version of Assessor2k you are currently running? (i.e., "v21.11.15")
+      * See the bottom right corner of the master menu:\\ \\
+      * {{:assessor:2021-12-07_15-15-36.png?nolink&600|}}\\ \\
+==== Support Request Template ====
+  * __Which computer are you currently experiencing the issue on?__ (i.e., TaxRE110, TYL7626, and IP addresss)
+  * __Which user are you currently logged in as?__ (i.e., tylerre10)
+  * __What is the version of Assessor2k you are currently running?__ (i.e., "v21.11.15")
+  * __Please describe the issue__ (**do** include any screenshots or text from error messages)
 ===== Assessor 2k Tips =====
+==== How to force close Assessor 2k ====
+Sometimes, especially when relinking between Central and Local, the Assessor program can get into a state where it is stuck and you are unable to exit the program. In that situation, follow these steps to force close Assessor2k:\\
+  - Open task manager
+    - **Click the <key>START</key> or <key>SEARCH</key> button** and type "Task Manager", then **click "Task Manager"** under "Best match"\\ \\
+    - {{:assessor:2021-12-07_15-23-26.png?nolink&600|}}\\ \\
+  - In the Task Manager window, find and select "**Microsoft Access**", then **click <key>End Task</key>**\\ \\
+  - {{:assessor:2021-12-07_15-25-01.png?nolink&400|}}\\ \\
+  - Assessor 2k should now be closed.