Assessor 2k User Support

General user support page for Assessor 2k

When requesting support please include answers to the following questions:

1. Which computer are you currently experiencing the issue on? (i.e., TaxRE110, TYL7626 and/or IP address)
   • If unsure, click the Start button and type "pc name" and select "View your PC name"
     
     
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   • Find your computer name next to "Device Name" (My computer is named "hal"):
     
     
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   • To find your IP address:
     • Click the Start button and go to Settings → Network & Internet
       
       
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     • If connected via Ethernet, select Ethernet → Properties. If connected via WIFI select Wifi → Properties.
       
       
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     • Scroll down to Properties and click the Copy button
       
       
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     • the information above is now copied to your clipboard.
       
     • Paste into your support request. The pasted text will look similar to this:
       
       
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2. Which user are you currently logged in as? (i.e., tylerre10)
   • If unsure, click the Start button, then hover over the "Person" icon:
     
     
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3. What is the version of Assessor2k you are currently running? (i.e., "v21.11.15")
   • See the bottom right corner of the master menu:
     
     
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• Which computer are you currently experiencing the issue on? (i.e., TaxRE110, TYL7626, and IP addresss)
• Which user are you currently logged in as? (i.e., tylerre10)
• What is the version of Assessor2k you are currently running? (i.e., "v21.11.15")
• Please describe the issue (do include any screenshots or text from error messages)

Sometimes, especially when relinking between Central and Local, the Assessor program can get into a state where it is stuck and you are unable to exit the program. In that situation, follow these steps to force close Assessor2k:

1. Open task manager
   1. Click the START or SEARCH button and type "Task Manager", then click "Task Manager" under "Best match"
      
      
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2. In the Task Manager window, find and select "Microsoft Access", then click End Task
   
   
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4. Assessor 2k should now be closed.