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assessor:assessor_user_support [2021/12/07 20:01 UTC] – [Requesting Assessor 2k User Support] samuel | assessor:assessor_user_support [2021/12/07 20:23 UTC] – [Assessor 2k Tips] samuel | ||
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* If connected via Ethernet, select **Ethernet -> Properties.** If connected via WIFI select **Wifi -> Properties.**\\ \\ | * If connected via Ethernet, select **Ethernet -> Properties.** If connected via WIFI select **Wifi -> Properties.**\\ \\ | ||
- | * {{: | + | * {{: |
- | * Scroll down to **Properties** and **//click// the < | + | * Scroll down to **Properties** and **//click// the < |
* {{: | * {{: | ||
+ | * the information above is now copied to your clipboard.\\ | ||
+ | * **Paste into your support request.** The pasted text will look similar to this:\\ \\ | ||
+ | * {{: | ||
- Which user are you currently logged in as? //(i.e., tylerre10)// | - Which user are you currently logged in as? //(i.e., tylerre10)// | ||
- | * If unsure, **click the < | + | * If unsure, **click the < |
+ | * {{: | ||
+ | - What is the version of Assessor2k you are currently running? (i.e., " | ||
+ | * See the bottom right corner of the master menu:\\ \\ | ||
+ | * {{: | ||
+ | |||
+ | ==== Support Request Template ==== | ||
+ | * __Which computer are you currently experiencing the issue on?__ (i.e., TaxRE110, TYL7626, and IP addresss) | ||
+ | * __Which user are you currently logged in as?__ (i.e., tylerre10) | ||
+ | * __What is the version of Assessor2k you are currently running?__ (i.e., " | ||
+ | * __Please describe the issue__ (**do** include any screenshots or text from error messages) | ||
===== Assessor 2k Tips ===== | ===== Assessor 2k Tips ===== | ||
+ | ==== How to force close Assessor 2k ==== | ||
+ | Sometimes, especially when relinking between Central and Local, the Assessor program can get into a state where it is stuck and you are unable to exit the program. In that situation, follow these steps to force close Assessor2k: | ||
+ | - Open task manager | ||
+ | - **Click the < | ||
+ | - {{: | ||
+ |