Remote Support via ShowMyPC

Launch ShowMyPC

Open the TaxColl2k program
&nbsp;

Click the "Show My PC" button in the Help section of the ribbon
&nbsp;

Wait up to 20 seconds for the User Account Control prompt to appear

Click the [Yes] button on the prompt:
&nbsp;

Click where it says [Start a Meeting]:
&nbsp;

Leave the second box checked as shown and click [Allow]:
&nbsp;

Wait for ShowMyPC to establish a connection:
&nbsp;

ShowMyPC will generate a 12-digit one-time password. This is the number you need to read to us over the phone so that we can connect from our end: