Assessor 2k User Support

General user support page for Assessor 2k

Requesting Assessor 2k User Support

When requesting support please include answers to the following questions:

===- Which computer are you currently experiencing the issue on? //(i.e., TaxRE110, TYL7626 and/or IP address)//===
* If unsure, **click the <key>Start</key> button and type "pc name"** and select **"View your PC name"**\\ \\
* {{:assessor:2021-12-07_14-50-16.png?nolink&600|}}\\ \\
* Find your computer name next to "Device Name" (My computer is named "hal"):\\ \\
* {{:assessor:2021-12-07_14-52-15.png?nolink&600|}}\\ \\
* **To find your IP address:**
* Click the <key>Start</key> button and go to Settings -> Network & Internet\\ \\
* {{:assessor:2021-12-07_14-55-33.png?nolink&400|}}\\ \\
* {{:assessor:2021-12-07_14-56-32.png?nolink&600|}}\\ \\
* If connected via Ethernet, select **Ethernet -> Properties.** If connected via WIFI select **Wifi -> Properties.**\\ \\
* {{:assessor:2021-12-07_14-58-58.png?nolink&600|}}\\ \\ \\
* Scroll down to **Properties** and **//click// the <key>Copy</key> button**\\ \\
* {{:assessor:2021-12-07_15-00-21.png?nolink&600|}}\\ \\
* the information above is now copied to your clipboard.\\
* **Paste into your support request.** The pasted text will look similar to this:\\ \\
* {{:assessor:2021-12-07_15-10-06.png?nolink&600|}}\\ \\
===- Which user are you currently logged in as? //(i.e., tylerre10)//===
* If unsure, **click the <key>Start</key> button**, then **hover over the "Person" icon:**

Assessor 2k Tips