====== Assessor 2k User Support ======
General user support page for //Assessor 2k//
===== Requesting Assessor 2k User Support =====
**When requesting support please include answers to the following questions:**\\ 
  - Which computer are you currently experiencing the issue on? //(i.e., TaxRE110, TYL7626 and/or IP address)//
      * If unsure, **click the <key>Start</key> button and type "pc name"** and select **"View your PC name"**\\ \\ 
      * {{:assessor:2021-12-07_14-50-16.png?nolink&600|}}\\ \\ 
      * Find your computer name next to "Device Name" (My computer is named "hal"):\\ \\ 
      * {{:assessor:2021-12-07_14-52-15.png?nolink&600|}}\\ \\ 
      * **To find your IP address:**
        * Click the <key>Start</key> button and go to Settings -> Network & Internet\\ \\ 
        * {{:assessor:2021-12-07_14-55-33.png?nolink&400|}}\\ \\ 
        * {{:assessor:2021-12-07_14-56-32.png?nolink&600|}}\\ \\ 
        * If connected via Ethernet, select **Ethernet -> Properties.** If connected via WIFI select **Wifi -> Properties.**\\ \\ 
        * {{:assessor:2021-12-07_14-58-58.png?nolink&600|}}\\ \\ \\ 
        * Scroll down to **Properties** and **//click// the <key>Copy</key> button**\\ \\ 
        * {{:assessor:2021-12-07_15-00-21.png?nolink&600|}}\\ \\ 
        * the information above is now copied to your clipboard.\\ 
        * **Paste into your support request.** The pasted text will look similar to this:\\ \\ 
        * {{:assessor:2021-12-07_15-10-06.png?nolink&600|}}\\ \\ 
  - Which user are you currently logged in as? //(i.e., tylerre10)//
      * If unsure, **click the <key>Start</key> button**, then **hover over the "Person" icon:**\\ \\ 
      * {{:assessor:2021-12-07_15-14-19.png?nolink&400|}}\\ \\ 
  - What is the version of Assessor2k you are currently running? (i.e., "v21.11.15")
      * See the bottom right corner of the master menu:\\ \\ 
      * {{:assessor:2021-12-07_15-15-36.png?nolink&600|}}\\ \\ 

==== Support Request Template ====
  * __Which computer are you currently experiencing the issue on?__ (i.e., TaxRE110, TYL7626, and IP addresss)
  * __Which user are you currently logged in as?__ (i.e., tylerre10)
  * __What is the version of Assessor2k you are currently running?__ (i.e., "v21.11.15")
  * __Please describe the issue__ (**do** include any screenshots or text from error messages)


===== Assessor 2k Tips =====
==== How to force close Assessor 2k ====
Sometimes, especially when relinking between Central and Local, the Assessor program can get into a state where it is stuck and you are unable to exit the program. In that situation, follow these steps to force close Assessor2k:\\ 
  - Open task manager
    - **Click the <key>START</key> or <key>SEARCH</key> button** and type "Task Manager", then **click "Task Manager"** under "Best match"\\ \\ 
    - {{:assessor:2021-12-07_15-23-26.png?nolink&600|}}\\ \\ 
  - In the Task Manager window, find and select "**Microsoft Access**", then **click <key>End Task</key>**\\ \\ 
  - {{:assessor:2021-12-07_15-25-01.png?nolink&400|}}\\ \\ 
  - Assessor 2k should now be closed.